Overview
Train designers from scratch, boost their skills, and help them get hired or land their first clients
Role
Head of Product Department
Timeline
oct 2023 – present
Team
2 founders, 16 mentors, 3 supervisors
Formfactor.ru
Achievements
Created from scratch and built a systematic giving department with sustainable performance
Hired and trained a team of supervisors, mentors and experts ensuring all stages of training were covered
Organized a system of regular monitoring of metrics and corrective actions based on the results of analysis: weekly report
Reduced the dropout rate and increased NPS satisfaction to
85%
Increased the conversion of students into employment cases to
55%
Responsibilities
Team Management
Recruitment, onboarding, and training of mentors, supervisors, and experts
Evaluating and adjusting their work, maintaining motivation and a productive team atmosphere
Quality control of the educational process
Supporting students from purchase to results (growth of skills, income, employment)
Implementing onboarding, monitoring the pathway in CRM, collecting and analyzing feedback
Monitoring key metrics: case conversion, course completion rate, NPS, number of consultations, and refund rate
Strategic and operational planning
Development and execution of departmental plans
Daily tracking of performance metrics, prompt issue resolution, preparation of reports
Creating marketing materials, building funnels, organizing events
Product development
Continuous improvement of training methodology and educational content
Engaging experts, controlling the timing and quality of material production
Ensuring compliance with teamwork regulations
